LYF Designs jewellery items are handcrafted with care. Occasionally a piece is handmade when it is ordered, and can take up to two weeks to be made but usually between 24 and 48 hours. Upon receipt of your order, LYF Designs will send an email to let you know when to expect delivery. If you need a piece of jewellery rush delivered, please email LYF Designs about availability.

returns

We want you to love your jewellery and wear it often, however, if it is not as you expected or if you are not completely satisfied with your purchase, you can return it within 14 days of receipt, if and only if the following criteria are met:

--original tag is still intact

--you have emailed LYF Designs to request a return .

 --you have taken care in packaging your return in a BOX with padding inside (preferably the original packaging). If your package arrives in a padded envelope or other flimsy packaging and is damaged, LYF Designs cannot reimburse your costs.

 --you insure the package for return delivery. LYF Designs cannot be responsible for lost return items.

--return item with the jewellery pouch it arrived in if provided. --return the item with the original receipt. Shipping costs for returns are non-refundable.

repairs

 A tip for untangling a chain: Hold the necklace by one end only with the clasp undone and let the necklace dangle down. Now gently turn the piece until it is untangled. It is very difficult and not advisable to attempt to untangle a necklace while the clasp is closed and on your neck.